Order Cancellation, Returns, Exchanges & Refunds Policy - Generic

(For specific Store level policies, please visit the respective Store Policy pages from the Store Showcase, My Cart or My Orders)

Order Cancellation Policy
Last Modified: 23 February 2018

  1. An Order can be cancelled after it has been submitted by the Customer, but before the order is Closed. Beyond this timeframe, no Cancellations will be entertained
  2. An Order can be cancelled by:
    1. The Customer who places the Order
    2. The Merchant of the Store that receives the order
    3. Jodo - based on the auto-expiry time set by the Store Merchant
  3. An Order can be changed by:
    1. The Merchant of the Store that receives the order
  4. A Customer can request an order to be cancelled in 2 ways:
    1. Customer can cancel Orders in 'Submitted' status from the View Order page (Orders => View), by clicking on the 'Cancel Order' button and confirming the same
      1. The entire Order will be cancelled
      2. If the Customer has already made the payment for the order, the Total Order Price, including any Logisitics Fee, will be Refunded to the Customer
      3. The Refund will be processed subject to the respective Store Cancellation Policy
    2. Customer can request the Merchant/ Logistics Agent at the time of Closing the order, before the Order is closed, to cancel a part of/ the full order
      1. For Part Order cancellation, if the Customer has already made the payment for the order, the value of the Cancelled items will be Refunded back to the Customer, into the Customer Store Account
      2. For Full Order cancellation, if the Customer has already made the payment for the order, the total value of the Cancelled items will be Refunded back to the Customer, into the Customer Store Account
      3. For Full Order Cancellation, if the Customer has already made the payment for the order, the Refund of any amount paid as Logistics Fee, for the Order, would be subject to the respective Store Logistics Policy
  5. The Merchant of the Store that receives an order can change/cancel a part of the full order when processing the Order, due to stock availability or price changes
    1. For any change/cancellation of a part/ the full order by the Merchant, if the Customer has already made the payment for the Order, the entire payment will be Refunded to the Original Mode of Payment within 7-10 business days
    2. For any change/cancellation of a part order by the Merchant, the customer will need to make a fresh payment for the revised Order
  6. Jodo shall automatically cancel the full Order, if the Order remains Open beyond the respective Store Order Expiry Window
    1. If the Customer has already made the payment for the Order, the Total Order Price, including any Logisitics Fee, will be Refunded to the Original Mode of Payment within 7-10 business days
  7. Details of Cancelled Items can be viewed from the Orders pages (Open Orders ; Closed Orders)


Order Returns Policy
Last Modified: 23 February 2018

  1. An Order can be Returned after it has been Closed, but before the respective Store Order Return Window. Beyond this timeframe, no Returns/Refunds will be entertained
  2. An Order can be Returned only if the payment for the Order is Complete
  3. An Order can be Returned by the Customer who places the Order
  4. A Customer can Return a part of/ the full Order by physically visiting the Store, where the Order was originally placed, and Requesting the Merchant for a Return
    1. For Part Order Returns, the value of the Returned items will be Refunded back to the Customer, into the Customer Store Account
    2. For Full Order Returns, the total value of the Returned items will be Refunded back to the Customer, into the Customer Store Account
    3. For Full Order Returns, the Refund of any amount paid as Logistics Fee, for the Order, would be subject to the respective Store Logistics Policy
    4. Some Order Items may not be Returned in part, as they may have been bundled together for a discount on the Order
  5. Details of Returned Items can be viewed on the Order from the Closed Orders page
  6. Additional Rules regarding Returns:
    1. The Mobile Phone Number associated with the Jodo Account that was initially used to place the Order, along with the Order Number, will be needed to process the Return
    2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    3. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. The Stores may also not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
    4. Gift Cards, Downloadable Software products, and some health and personal care items are non-returnable
    5. Please do not send your purchase back to the manufacturer
    6. The Unit (minimum Quantity) of Return will be determined by the Merchant of the Store at the time of Return


Order Item Exchange Policy
Last Modified: 23 February 2018

  1. The Store shall only replace items if they are defective or damaged. If you need to exchange it for the same item, please reach out the Store where the Item was initially purchased by you
  2. Exchange eligibility will be determined by the Merchant of the Store at the time of the Exchange, and shall be final and binding


Payment Refund Policy
Last Modified: 23 February 2018

  1. A Refund is initiated when an Order, for which Payment is Complete, has a cancellation OR return is processed for the Order
  2. A Refund can be initiated either by the Merchant of the Store that receives and processes the Order, or by the Customer who places the Order
  3. Refunds can be issued to the Original Mode of Payment for an Order (OR) to the Customer Store Account, depending on the trigger for the Refund
  4. Refunds issued to the Customer Store Account can be used by the Customer, only at the Store that issued it. Use and access to the Customer Store Account is governed by the Customer Store Account Policy
  5. Refunds to the Original Mode of Payment will be processed within 7-10 Business Days from the initiation of the Refund
  6. For Orders placed on Jodo, Refunds will not be issued in the form of Cash
  7. Details of Refunds can be viewed on the Orders pages (Open Orders ; Closed Orders)
  8. For Late or missing refunds to the Original Mode of Payment (beyond 10 Business Days):
    1. If you haven’t received a refund yet, first check your bank/ credit card account again
    2. Next contact your bank/ credit card company. There is often some processing time before a refund is posted
    3. If you’ve done all of this and you still have not received your refund yet, please Contact Us. Make sure to quote the Store Name, Order Number, and the reason for expected Refund

If you require any assistance regarding the Order Cancellation, Returns, Exchanges & Payment Refunds Policy, please Contact Us